National and local practices will, at all times, actively promote Government policies in the associated fields of health and safety, education, training, employment and social inclusion.
Publicity and Information
Promote public awareness of the CTC ethos, role, programmes and services in an open and transparent manner.
We will provide services, both internally and externally, in a personalised, courteous, fair and impartial manner and in full compliance with all equality legislation. We will support a community service ethos and will accord members of the public and IACTO/CTC staff the same levels of respect and courtesy.
Communication, Consultation, Feedback
There will be regular channels established to promote on-going communication, consultation and feedback with key Stakeholders, Boards of Directors, General Managers, Staff, Learners and their Families and other relevant Organisations. We will deal with all complaints and queries in an open, transparent, objective and fair manner.