Core Values
IACTO and its membership will work towards the following common values;

Centres of Excellence. That all locations will work towards being recognised as Centres
of Excellence and as facilities that promote innovative training and life long learning
opportunities to further the career aspirations and potential of individuals and groups not
otherwise catered for within the learning community.

Empowering Individuals. All of our endeavours are focused on actively engaging with
local workers, both early school leavers and young adults in and out of jobs, in a manner
that empowers them to identify and realise their development potential within a holistic,
integrated and quality led training environment that enables them gain a secure foothold
in both the labour market and the life-long learning community.

Quality Services. We will ensure that all training offered will lead to recognised
accreditation, will satisfy FAS Quality Assurance standards and will be delivered in a
professional manner that places a high priority on health and safety and that is in accord
with best practice

Learner Focus. All support services will have as their eventual outcome the provision of
a better service for the learner.

Policy Promotion. National and local practices will, at all times, actively promote
Government policies in the associated fields of health and safety, education, training,
employment and social inclusion.

Publicity and Information. Promote public awareness of the CTC ethos, role,
programmes and services.

Community Ethos. We will provide our services, both internally and externally, in a
personalised, courteous, fair and impartial manner and in full compliance with all
equality legislation. We will support a community service ethos and will accord
members of the public and IACTO/CTC Staff the same levels of respect and courtesy.
Best Practice. Adopt best practice in the provision of services, both internally and
externally.

Equality. Health & Safety. Provide work practices and conditions, facilities and
training that comply with occupational and safety standards.

Privacy and Confidentiality. All our dealings, both internally and externally, will be
conducted in a manner that respects the rights of persons and organisations to privacy and
confidentiality.

Communication, Consultation, Feedback. There will be regular channels established
to promote a healthy and ongoing communication, consultation and feedback with the
Stakeholders, Board of Directors, General Manager, Staff, Learners and their Families as
well as all other relevant Organisations.

Promptness. We will deal with all requests, queries, letters, emails and voicemail
promptly and efficiently.

Complaints. We will deal with all complaints and queries in an open, objective and fair
manner.