Your role as General Manager is to manage. You will predominantly work with the staff of the CTC to ensure the learners receive the highest quality training available to meet their ever changing needs. With 34 CTC’s country wide there is also a network of CTC general managers who share a passion for service delivery and can be relied upon for their support.  Your role also involves you in working with the Chairperson and Board Executive to organise and prepare information for board meetings, draft annual and other reports, plans, budgets and information for circulation to board members.

The General Manager attends meetings to report on centres activities and provides advice on future developments, decision-making  and compliance with legislation and other responsibilities and supports the decision-making process. The General Manager manages the day-to-day operations (including the budget, programme and staff) and liaises with their ETB on the technical and operational aspects of managing the centre.

General Management

IACTO have revised the Community Training Centre Employee Handbook. The handbook will be supported by a comprehensive set of management guidelines. As a support to the management team, IACTO can where needed provide training on matters related to the employment relationship, the handling of issues with employees and training for the recruitment panel. In addition centres may request training on specific issues.

Policies & Procedures

In addition to the general management support we will ensure that, where due to any changes in legislation or best practice guidelines we provide up to date policies and procedures and guidance on how policies should be implemented. The employee handbook is available to download or read within this area of this website. IACTO will continue to provide clear and consistent information to the management of the centre.

Performance Management & Development

In accordance with the Sustaining Progress Agreement, the Community Training Centre network has established and implements the Performance Management System as agreed. This tool has been developed to support managers in agreeing objectives and performance standards , facilitating a discussion regarding performance against those targets and tracking success and possible supports required. With  regular (quarterly) meetings both staff and manager have the opportunity to discuss how things are progressing. Training and support can be provided in relation to the system.

For your resources please go to the services menu and hover over “manager” in the drop down menu, resources will appear to the right. Just click on that page.

Should you have any other questions or if you have ideas about what tools you would like available here please contact us at:-